AI voice agents that work your queue.

Recalling is an outbound calling platform. Your team works one queue of contacts, and each call is placed by an agent, by an AI profile, or by both together, with the recording, transcript and outcome kept against the contact.

Yes. Recording is required by default, so a call cannot be placed without it. An administrator can relax that for your organization, but nothing else can: a campaign or an agent cannot opt a single call out. Recordings are stored encrypted and played back from the contact’s call history by the people you have given permission to hear them.

A contact marked do-not-call or opted out is not dialed. The check runs before the number leaves the queue, in campaigns and in manual dialing alike. Campaigns are also held to a calling window, evaluated in the contact’s own timezone, so nothing goes out at a time you have not allowed.

Yes, that is hybrid calling. The AI opens the call and hands over to an agent at the point you decide, on the same call, without redialing the contact. One recording and one transcript cover the whole conversation.

You define an AI profile (what it should say, which voice it uses, and when it should hand over) and attach it to a campaign. The AI opens by saying it is an AI assistant and that the call may be recorded, then speaks to the contact; an agent can listen in or take the call over mid-conversation.

Phone numbers, email addresses and transcripts are encrypted in the database; recordings are held in encrypted object storage in Mumbai. Every read is scoped to the team that owns the contact, and an agent sees their own calls rather than the whole floor’s. The privacy policy names every provider that touches the data and what each one is used for.

Exotel and Plivo today, plus your team’s own phones for a floor that would rather start on the handsets it already has. Adding a carrier is a change on our side; it does not change how your team works or what the app looks like.

Yes, by CSV. Numbers are normalized and matched against what is already there, so re-importing a list updates the contacts instead of duplicating them.

No. We do not build or train AI models on customer contacts, recordings or transcripts, and we do not sell personal information or share it for advertising. Where our providers offer it, we ask them not to retain the data either.

Calls are billed per minute from prepaid credit — a connected call counts at least one minute, the way carriers rate it, and an unanswered call costs nothing. Every project starts on a pay-as-you-go plan with no monthly fee; plans with bundled minutes and lower per-minute rates are available. The rate depends on the carrier you use and whether the call is manual, AI-assisted or fully AI.